Terms & Conditions


'We,' 'Us,' 'Our,' ‘Dowlis Inspired Branding’: Dowlis Inspired Branding Limited [01179852], with its registered address at Unit 2 Woking 8, Forsyth Road, Woking, England, GU21 5SB.

'You,' 'Your,' ‘Customer’: the individual, company, or entity purchasing goods and/or services from us.

'Contract': the agreement between you and us for the sale and purchase of goods and/or services, as detailed below in clause 1.1.

1. General & Contract Information

1.1: Placing an order with us constitutes your offer to purchase goods and/or services, subject to these terms and conditions. The Contract is established only upon our issuance of written confirmation accepting your order (the “Contract”).

1.2: These terms and conditions govern the Contract and supersede any other terms proposed by you or implied by trade, custom, practice, or course of dealing.

1.3: Any amendments to these terms require prior written approval from us before the Contract's commencement.

2. Payment Terms

Payment is due before processing orders unless credit facilities have been pre-approved with us. For approved credit accounts, full payment must be made within 30 days of the invoice date. We retain the right to withdraw credit facilities without notice.

3. Discount

Discounts are granted under the condition that accounts are settled by the due date. Overdue accounts may result in the invoice for discounts being invoiced.

4. Passing of Title and Risk

4.1: Risk transfers to you upon delivery.

4.2: Ownership of goods, whether delivered or not, remains with us until full payment is received.

4.3: In accordance with clause 4.2, until full payment is made, you must segregate these goods from others and clearly mark them as our property. Proceeds from the sale of such goods must be held separately in trust for us. In the event of non-payment, we reserve the right to repossess these goods from your possession and enter your premises for this purpose.

5. Bill and Hold Arrangement

From time to time, the Buyer may request Dowlis (the Supplier) to store and later distribute promotional items purchased by the Buyer. In such instances, the following terms shall apply:

5.1: Upon the Buyer's request and subsequent submission of a Purchase Order for promotional items, the Supplier agrees to store or hold such items on behalf of the Buyer, subject to a Call-Off arrangement as detailed herein. The Supplier shall invoice the Buyer immediately following compliance with the Purchase Order request.

5.2: Title to the promotional items shall pass to the Buyer upon full payment of the invoice issued by the Supplier pursuant to this arrangement. Following payment, the goods shall be held by the Supplier on the Buyer’s behalf, with all associated risks being transferred to the Buyer.

5.3: It is the responsibility of the Buyer to ensure that appropriate insurance coverage is in place for the stored promotional items. The Buyer assumes all risks related to the items once title has passed, regardless of whether the items remain in the possession of the Supplier.

5.4: Payment for the promotional items shall be made to the Supplier in accordance with the Buyer’s standard terms of trade, via the payment method specified by the Supplier. This requirement remains in effect even if the items, or any part thereof, have not been physically delivered to the Buyer or to the Buyer’s order by the time the payment is due.

5.5: The Buyer commits to settling any invoices issued under this arrangement without deduction for any contra or other offsets not previously communicated to the Supplier. This stipulation holds true even if there is remaining stock held by the Supplier awaiting Call-Off.

5.6: The Buyer acknowledges that the Supplier will rely on the undertakings and confirmations provided in this clause for the execution of the arrangement.

5.7: In case of any inconsistency between this Clause and other provisions of the Agreement, the terms of this Clause shall prevail.

6. Product Specification & Prices

6.1: We retain the right to modify prices or product specifications without prior notice.

6.2: Descriptions, illustrations, and drawings in our catalogs or on our website are for reference and may not be entirely accurate. While we aim for accuracy, we disclaim any warranty for errors or mis-descriptions and any resulting losses.

6.3: You are responsible for the accuracy of measurements, logos, and graphics. We are not liable for errors or inaccuracies. By submitting your order, you confirm that you have the right or necessary permissions for logos in your order. We are not responsible for any unauthorized use, and you indemnify us against such claims or liabilities.

6.4: Prices are subject to the applicable VAT rate where applicable.

7. Quotations & Contracts

Orders are accepted subject to the right to adjust prices due to changes in laws or government regulations affecting prices, including direct taxation, import duties, customs, and excise duties. Prices are based on current production costs. Increases in wages or material costs after the Contract's confirmation may be charged to you. All quoted prices are subject to artwork approval and stock availability.

8. Delivery

8.1: We make every effort to deliver promptly, but specified delivery dates are approximate, and time is not of the essence. We are not liable for losses due to delivery delays or errors.

8.2: Delivery charges apply at prevailing rates on the delivery dates.

8.3: Express deliveries may be available but may incur additional charges.

8.4: We are not liable for delivery delays or non-performance due to Force Majeure events (see clause 17) or your failure to provide proper delivery instructions.

9. Quantity Variation

We fulfill our contract by delivering a quantity within 10% plus or minus of the ordered quantity, charging at the contract rate for the delivered quantity.

10. Acceptance of the Goods

10.1: You must inspect goods upon delivery and report any damage or partial loss promptly. We are not liable for damage during transit unless noted on the delivery note.

10.2: Notify us within 7 days of delivery of any goods not complying with the Contract. We may replace defective goods or refund their price. We are not liable for defects arising from improper storage, wilful damage, negligence, or your provided specifications.

10.3: Statutory rights of consumers remain unaffected.

10.4: Purchase Orders are divisible. Each instalment under the contract is treated as a separate contract.

11. Liability

11.1: Our liability is not limited or excluded for death, personal injury, fraud, or fraudulent misrepresentation.

11.2: Subject to clauses 9 and 10, we shall not be liable to you for any indirect or consequential loss under or related to the Contract.

11.3: Our total liability, for all other losses under or related to the Contract, is limited to the Contract value.

11.4: Failure to notify defects as per clause 9 implies acceptance of the goods.

11.5: Statutory rights of consumers are unaffected.

12. Cancellation Charges

After forming the Contract per clause 1.1, we reserve the right to levy administration and work charges for canceled orders.

13. Samples

Samples provided for approval will be charged if not returned in good condition within 14 days.

14. Overdue Accounts

14.1: Goods will not be delivered if accounts remain unpaid for 14 days after the due date. Overdue invoices may incur 2% monthly interest until cleared. We reserve the right to pursue overdue accounts, including legal collection charges.

15. Quantity Changes to Order

Changes in order quantity must be in writing before processing starts. An increased order is a separate contract unless notified before work commencement on the original order.

16. Artwork & Printing

16.1: Artwork and printing charges apply as necessary unless stated otherwise.

16.2: Prices include one-color, one-position printing from camera-ready artwork unless stated otherwise. Additional printing colors or positions are available at current rates.

17. Force Majeure

17.1: We are not responsible for failure or delay due to events beyond our reasonable control, including material procurement difficulties at higher prices.

17.2: If unable to fulfill obligations under the Contract for over 6 weeks, we may terminate the Contract without liability to you.

18. Monitoring of Telephone Calls

Telephone calls may be recorded for security and training purposes.

19. Data Protection

Please refer to the detailed privacy notice for information on how we handle personal data.

20. General

20.1: We may at any time assign, transfer, mortgage, charge, subcontract, or deal in any other manner with all or any of our rights or obligations under the Contract.

20.2: If any provision or part-provision of these terms is or becomes invalid, illegal, or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of the terms.

20.3: A person who is not a party to the Contract shall not have any rights to enforce its terms.

20.4: Except as set out in these Conditions, no variation of the Contract, including the introduction of any additional terms and conditions, shall be effective unless it is issued in writing by us.